Northstar Services / Overview
JL
Wednesday, August 12

Good morning, Jordan

Here is what needs attention across your teams today.

● Demo data
UNITYDESK PRODUCT OVERVIEW

See the complete work story.

Watch the seven-minute introduction, then use this safe demonstration to explore the board, calendar, projects, reports, people, and documentation.

The video describes implemented UnityDesk workflows. Presentation screens are representative and may differ slightly from the current interface.

Open the video directly →
Open tickets386 due today
At SLA risk72 need attention
In progress14Across 3 teams
SLA met92%Up 4% this month
WORK QUEUE

Priority attention

✓
Configure service desk workflowUWM-177 · Due today
High
✓
Confirm SLA escalation pathsUWM-169 · 2h remaining
High
✓
Publish support knowledge baseUWM-188 · Tomorrow
Medium
TEAM HEALTH

Workload at a glance

Service Desk12 open tickets
82%
Customer Success8 open tickets
64%
Documentation18 open tickets
47%
RECENT ACTIVITY

Updates across the workspace

MC

Maya Chen moved UWM-184 to In progress12 minutes ago · Customer Portal Launch

TG

Theo Grant published “Customer request intake”38 minutes ago · Knowledge base