Ticketing that fits the work
Move requests through configurable workflow lanes. Keep priorities, ownership, customers, due dates, comments, attachments, time, and activity together.
Connected service and work management
Bring every request into focus.
UnityDesk connects ticketing, projects, customers, knowledge, controlled documents, calendars, recorded time, and reports in one dependable workspace.
- One
- connected workspace
- Flexible
- team workflows
- Governed
- customer visibility
Product film
See how UnityDesk brings the work together.
Watch the seven-minute product overview, then open the safe demonstration and explore UnityDesk yourself.
The video describes implemented UnityDesk workflows. Presentation screens are representative and may differ slightly from the current interface. Visit MarKar Innovations on YouTube.
The complete work story
Built for the people doing the work—and those responsible for the result.
Projects and planning
Rank backlogs, prepare sprints, connect milestones to the calendar, and understand how service work contributes to larger delivery commitments.
Knowledge and document control
Build a searchable company wiki while governing formal policies, reviews, approvals, versions, effective dates, and acknowledgments.
Visibility at every level
Give individuals a focused My Work view, managers a governed team view, and authorized leaders an organization-wide operational picture.
Flexible ticket operations
Move work forward without losing its history.
Start with practical workflow lanes such as New, In Progress, Blocked, Validation, Testing, and Complete. Add or reorganize lanes as the team changes.
- Drag-and-drop and keyboard-accessible ticket movement
- Comments, protected attachments, linked work, and activity
- Built-in work timer and dated manual time entries
- Personal, team, and organization-level views
Knowledge that remains useful
Living documentation and formal control in one platform.
Teams can document applications and publish searchable guidance while formal records follow controlled review, approval, version, and acknowledgment steps.
Review the UnityDesk project plan ↗Operational clarity
Know what needs attention before it becomes a surprise.
Calendars, workload measures, recorded time, service commitments, and intervention queues help managers act with current information.
MarKar Innovations
Ready to see whether UnityDesk fits your organization?
Try the interactive product demonstration or contact us to discuss UnityDesk for your organization.